AKR Solutions Ltd are based in the UK, and operate under the jurisdiction of English law. Our obligations in our dealings with customers fall within the scope of the Sale of Goods Act, and comply with English and European consumer protection legislation. Our terms and conditions of sale do not affect your statutory rights. Definitions 'Company' means AKR Solutions Ltd (registered company number 05635134) 'Services' means services provided by the Company either in the direct or indirect control of the Company. 'Registrant' means the Customer applying or having applied to the Company to register a domain or domains on behalf of the Customer. 'Web site' means a web site and all associated files, not limited to source code, scripts and database information. 'Him' or 'his' is a generic reference to the Customer and neither means nor implies gender-specivity. Terms of Service The Company provides Software Development, World Wide Web page hosting and related services, as well as domain name registration. The Company reserves the right to suspend or cancel a Customer's access to any or all services provided by the Company if the Company considers that the account has been inappropriately or illegally used. The Customer warrants that he is at least 16 years of age. Bandwith Charge The Company charges £0.0030p for each Mb (£3 per Gb) of bandwidth used above the allowance for a specific package. Delivery For software products registered online, we guarantee to process your order within 5 working days of receiving it. Orders are normally processed within two working days. For products supplied by mail-order, we guarantee that your goods will be delivered within 28 days. Normally goods will be shipped within 2 working days of receiving your order - if we are unable to despatch your order within 10 working days of receiving it, we will inform you of the reasons for the delay, and offer the option to cancel the order. Pricing and Currency Please note that our charges are made in Pounds Sterling. The prices displayed on our pages in other currencies are approximate, and provided for information only. If you use our online ordering system, you will be charged in pounds, and the exact amount charged in your local currency depends on the exchange rates used by your credit card company at the time when they process the transaction. We have no control over this. However, we update our exchange rates every week, and we guarantee that the prices we display are accurate to within 5%. If you would like to be invoiced in your local currency, we can sometimes arrange this for a small extra charge - please contact us by email for more information. Software The Company can be held in no way liable for any probelm caused to the Customer as a result of using any software developed by a third-party, and does not provide support for any third-party software, including software installed as part of any promotion, unless explicitly stated in this document. The Company does not provide support and accepts no liability for any problem cause to the Customer where the supplied software has been modified in any way by the Customer. Server Use The Company's web hosting accounts are to be used by the Customer only. Web hosting account holders are not permitted to resell, store or give away the web hosting services of their web site to other parties. The Company reserves the right to refuse service and/or access to its servers to anybody at any time. SSL Certificates Once ordered, SSL Certificates are non refundable under any circumstance. Special Offers FREE websites supplied with hosting packages are limited to a maximum of 400 words per page and 3 images per page excluding the header or logo. Any offers are based on the customer supplying the full textual and graphical content for such a site and remain the property of the customer. Acceptable Use Policy Acceptable Use Policy below defines the actions which the Company considers to be abusive, and thus, strictly prohibited. The examples named are non-exclusive, and are provided solely for guidance to the Customer. If you are unsure whether any contemplated use or action is permitted, please e-mail abuse@akrsolutions ltd for clarification. Please note that the actions listed below are also not permitted from other Internet Service Providers on behalf of, or to advertise, any service hosted by the Company. In the case of the Company's servers being used for what the Company believe to be unacceptable usage, the Company will not refund any monies paid and will consider bill the Customer a discretionary service charge for suspension of the account. -Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any International, National or Local law or regulation. The Company reserves the right to delete any files that infringe copyright without warning. -Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of the Company. -Racist/Provocative Material - The designation is left entirely to the discretion of the Company -Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing etc. and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material. -Fraud - any site that attempts to defraud members of the public in any way (for example 'phishing' sites) High Resource User Policy Resources are defined as bandwidth and/or processor utilisation. The Company may implement the following policy at its sole discretion: When a web site is found to be monopolising the resources available, the Company reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Support Policy The company shall endeavour to respond to all support requests within 2 business hours. Telephone support is provided between 1000 and 1800 hours (GMT) Monday to Friday. Uptime Guarantee We provide a 99.9% uptime guarantee but that does not cover that time for which scheduled maintenance is carried out (for example kernel upgrades, hardware upgrades). Should the customer receive less than the company's guaranteed level of uptime due to non-scheduled downtime, the company shall, upon request, credit an amount equal to 50% of that particular months hosting fee to the Customer's account. Money Back Guarantee In the event of the Customer not being satisfied with any aspect of our service or product, the Customer may cancel their account at any point during the first 14 days and apply for a refund of monies paid. The request for the refund must be made directly to the Company within this time period. Refunds never apply to domain name registration or SSL Certificates, and are only made provided the Customer has not breached any of our Terms and Conditions herein, and the application is received at our Head Office on or by the 14th day after account activation. Indemnification The hosting Customer agrees that it shall defend, indemnify, save and hold the Company harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against the Company, its agents, its Customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed, including hosting and domain registration. The hosting Customer agrees to defend, indemnify and hold harmless the Company against liabilities arising out of: 1) any injury to person or property caused by any products sold or otherwise distributed in connection with the Company's server 2) any material supplied by Customer infringing or allegedly infringing on the proprietary rights of a third party 3) copyright infringement 4) any defective products sold to Customer from the Company's server. 5) any Domain Names that expire without the Customer's knowledge due to non-renewal. Disclaimer The Company will not be responsible for any damages to the Customer's business or for other financial losses resulting from services provided by the Company. The Company makes no warranties of any kind, expressed or implied for services provided. The Company disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of business or data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by the Company and its employees. The Company's financial liability is restricted to the price paid for the service provided. The Company reserves the right to revise its policies at any time, and to revise these terms and conditions at any time without notice. Billing Data The Customer is responsible for keeping his billing data with the Company up-to-date and accurate through the 'Billing' system accessible via the AKR Solutions Ltd website at their account Furnishing incomplete information will result in an E-Mailed request for completion, and failure to comply with the request will result in account suspension until completion. Furnishing false data on any contract or application, including fraudulent use of credit card numbers, is grounds for immediate termination, and may subject the offender to civil or criminal liability. Payments The customer is responsible for paying all his invoices and charges in relation to services rendered. The Company will normally bill the Customer 3 days prior to renewal. Failure to settle accounts will mean account suspension, and a reactivation administration charge may be made which if not paid, will again result in account suspension. Any account which remains unpaid will be terminated within 7 days of the final notice being E-Mailed to the customer, and no further notice of termination will be sent. No Refunds are payable by the Company under any circumstance unless explicitly stated otherwise in this document. Loss of Customer's data will occur on termination, for which the Company is not liable. The Company reserves the right to offset any outstanding arrears with any additional accounts the customer may hold. VAT and Other Taxes If you use our online ordering system, and you are located in a European Community country, you will automatically be charged VAT at 17.5%. If you are an EC-based customer and you wish to purchase VAT-free (by giving us your own VAT registration number), please contact us by email. Customers outside the EC will not be charged any extra taxes by us, but we cannot guarantee that you will not have to pay local or state taxes on goods received by post. Customer Service and Complaints If you have any queries or complaints, you are welcome to contact us by email or telephone (click here for contact information). We guarantee to respond to any complaint or query within 10 working days, and to resolve it fairly and confidentially. Security Customers may not use the Company's services as to attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for the Customer, logging into a server or account the Customer is not expressly authorised to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organisation's security policy. Customers may not attempt to interfere or deny service to any user, host, or network. This includes, but is not limited to, flooding. Mail bombing, or other deliberate attempts to overload or crash a host or network. The Company will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate systems or network security may incur criminal or civil liability. E-mail and other types of Internet-based message distribution. The Company has zero tolerance for Unsolicited Commercial Email (UCE) that is in any way associated with the Company, its clients, or any of its client's associates. Customers are prohibited in anyway whatsoever from using UCE as a means of advertising data or services to distribute such materials. Infringements of this policy can result in any one of the following: -A warning from the Company, via E-mail or phone. -Removal of DNS for the advertised / originating site. -Temporary shutdown of the server or a block on outgoing mail. -Permanent disconnection of service. -Infringements of this policy include, but are not limited to: -Sending mail to users who have not specifically requested to receive such mail, including opt-out mailing lists. -Sending, being involved in sending, or employing a third party to send mail which advertises or mentions a site hosted at the Company to users that have not specifically requested this mail. -Forging of message headers to mask the originator of the message. -You will be held responsible for the actions of your clients in this matter, so it would be best for you to implement a similar or stricter policy. Please review the information at http://spam.abuse.net for more information on what constitutes UCE, or 'Spam.' -Harassment, whether through language, frequency, or size of messages, is prohibited. All servers are proactively and routinely patched and optimised. As part of this process, any insecure scripts that may be running on any sites hosted with us may no longer function and it is the responsibility of the Customer to ensure that all scripts are secure and will not put the services of any customer at risk. The Company take no responsibility for any problem caused to insecure code/scripts as part of the security update. On occasion, the Company may recommend that the Customer apply 'patches' or other code changes to the files on their hosting space in order to ensure the stable running of the server. This is a recommendation and any changes are made entirely at the Customer's risk, with all terms of indeminification applying as listed elsewhere in this document, however any resultant downtime caused to the Customer as the result of not applying a patch will not be considered unscheduled downtime. Backup Policy The Company makes daily backups to secondary local hard disk, however the Customer is responsible for backing up data remotely, and the Company can in no way be held liable for any loss of data for whatever reason. Termination The Company reserves the right to withdraw services at any time. If termination is caused by the Customer's violation of these terms, then services paid for in advance shall be refunded only at the absolute discretion of the company. In the event of Customers having paid annually in advance, the calculation of any refund is subject to a base calculation of the fee paid, less the monthly charge rate in place when service commenced multiplied by the number of months the Customer has received service, rounded up to the next whole month. If any refunds are due these will be made by company within 30 days of receipt of cancellation. Setup fees, SSL Certificate fees and domain registration fees are not refundable. If the Customer decides to cancel their account, notice must be given to the Company of the cancellation request, including username and password either by telephone or in writing to the head office. (Cancellation requests cannot be accepted by Email for security reasons) Domain Name Registrations 1) The Company will consider all requests for domain name registration and accept or reject them in accordance with guidelines set by the relevant naming authorities. In addition to our terms and conditions as set out here, you must also agree to be bound by the terms and conditions of the registries we use to secure your domain name, specifically: For .uk domain names you are also entering into a contract with Nominet and you agree to their terms and conditions Nominet UK terms and conditions.. This is a separate contract to any you may have with a third party for the provision of internet services. Please read before you register your domain name. For .com/net/org/biz/info domains, click here: INWW terms and conditions. For .xx.com/.xx.net CentralNic second level domains, click here: CentralNic terms and conditions. You also agree that any dispute arising from your domain registration will be bound by the appropriate dispute resolution policy, specifically: For .uk domains, click here: Nominet Dispute Resolution Service For .com/net/org/biz/info domains, click here: ICANN Uniform Domain-Name Dispute-Resolution Policy. In addition, you agree to indemnify us for all costs resulting from any such dispute. 2) Upon acceptance of registration requests, the Company will submit names for registration and make full registration upon receipt of payment. 3) Once a domain name has been registered, no refunds will be made by the Company. 4) The Company reserve the right to halt the registration or transfer/release of a domain name if outstanding monies are owed to them by the Registrant, for any reason. 5) The Company processes domain registration requests on a first come, first served basis. Until the Registrant receives confirmation of registration from the Company, there is no guarantee that the domain name requested has been registered. 6) The Company may cancel or halt domain name registrations at its discretion if it feels that completion of the registration will compromise the Company's interests, or for other relevant reasons. In such an event, the Registrant will be notified by the Company of its reasons. 7) The Company does not accept any responsibility for the use of registered domain names, including where there may be conflict over rights to ownership. The Registrant agrees that it shall defend, indemnify, save and hold the Company harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against the Company, its agents, its Customers, officers and employees, that may arise or result from a domain registration provided or performed or agreed to be performed on behalf of the Registrant 8) The Registrant agrees that all details submitted in respect of a domain name registration are true and correct, and holds the Company harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against the Company, its agents, its Customers, officers and employees, that may arise or result from such false or incorrect details so submitted. The Customer understands that contact information submitted with respect to domain registration may be visible on the internet (e.g. under a 'whois' search). 9) In the event of a domain registration or other dispute, the Registrant must be able to demonstrate that the registration of a domain name and the way in which it is used (directly or indirectly) does not infringe the legal rights of any third party. 10) The Registrant indemnifies the Company from any legal proceedings and costs that arise as a result of the registration of a domain name. 11) Data submitted by the Registrant pertaining to the registration of a domain name will not be made available to other organisations and members of the public, apart from that made public by the relevant naming authority. 12) The Company reserves the right to make alterations to the terms and conditions of domain name registration at any time. 13) Transfers and renewals of domain names will be made under the Company terms and conditions of domain name registration in force at the time of transfers or renewals. 14) These terms and conditions constitute the entire agreement between the Company and the Registrant of the domain name. These terms and conditions depose all prior agreements whether verbal or written. 15) Should the Company cease trading, domain renewals must be carried out through the relevant naming authority and all active services must be transferred to a new provider. The Company warrants that it will provide reasonable access to the Customer for the purposes of web site data retrieval, for a reasonable period after cessation of trade, such period being notified to the Customer by e-mail at or about the time of cessation. 16) Renewal of domains is the responsibility Customer. The Company endeavours to send out reminders that a domain name is about to expire, but can not guarantee the delivery of such Emails. As such the Customer should be aware of all expiry dates for their domains, and remember to renew them prior to expiry. This can be done at their account page. The Company can not be held responsible for the expiration of any domain name. Head Office Address AKR Solutions Ltd , 8 Langsmead, Blindley Heath, Lingfield, Surrey, RH7 6JT Change of Terms The company reserve the right to update these Terms & Conditions at any time and without notification - for this reason please review our current Terms & Conditions of use from time to time. These terms and conditions do not affect your statutory rights as a consumer.